When things go wrong in China

Your payment does not work

Try:

1. the second mobile-payment app;
2. another bank card;
3. cash.

You miss a train

Go to:

Service Desk (服务台)

or use Railway 12306 (铁路12306) to check available change options.

You are at the wrong railway station

Check Amap immediately and compare the fastest transport, a later train or rebooking.

Your phone is lost

Use another device to lock the phone, secure important accounts and contact your bank where necessary.

If theft is suspected, call:

110

Your hotel cannot find the booking

Show the booking confirmation, reservation number and passport name.

You cannot communicate

Show the Chinese address, screenshot or translated text.

You feel ill

For serious symptoms, seek medical care or call 120 in an emergency.

You lose your passport

Contact local police where required, your embassy or consulate and immigration authorities as instructed.

The general rule

When a travel system fails:

move from app → staffed service desk → hotel/support → official authority

rather than trying random solutions from strangers.